Last updated: 5 September 2026
1. Who we are
This website is operated by Black Knight Peptides (“Black Knight”, “we”, “us” or “our”).
Website: https://blackknightpeptides.co.uk
Email: support@blackknightpeptides.co.uk
For privacy-related enquiries, requests or complaints, please contact us using the email address above or through the Contact page on this website.
2. Personal information we collect
Depending on how you use our website and services, we may collect:
- Your name
- Email address and telephone number
- Billing and delivery address
- Customer account and login information
- Order details, purchase history, refunds and cancellations
- Information you provide through our contact form or customer-support communications
- Technical information such as IP address, browser type, device information, timestamps and security logs
- Cookie, session and age-gate information necessary to operate the website
We only aim to collect personal information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How we use your personal information
We may use your personal information to:
- Process and manage orders
- Arrange payment and maintain transaction records
- Arrange delivery and provide order updates
- Create and manage customer accounts
- Respond to enquiries and provide customer support
- Process cancellations, refunds and other order-related requests
- Detect and prevent fraud, misuse, abuse and security threats
- Operate, maintain, troubleshoot and secure our website
- Comply with legal, tax, accounting and regulatory obligations
- Establish, exercise or defend legal claims where necessary
4. Our lawful bases for processing
Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we may rely on:
- Contract: where processing is necessary to provide goods or services you request, manage an order or maintain your customer account.
- Legal obligation: where we must retain or use information to comply with legal, tax, accounting or regulatory requirements.
- Legitimate interests: where reasonably necessary to operate and protect our business, secure our website, prevent fraud, manage customer enquiries and establish or defend legal claims, provided those interests are not overridden by your rights.
- Consent: where consent is required, for example for certain non-essential cookies or marketing activities. Where we rely on consent, you may withdraw it at any time.
5. Information required to place an order
Certain personal information is required in order for us to process and fulfil an order, such as your name, contact details and delivery information. If you do not provide information required to complete an order, we may be unable to provide the requested goods or services.
6. Payments
Payment information may be processed through banking or payment-service providers used to complete a transaction. Those providers may process information necessary to complete payments, maintain transaction records and prevent fraud.
Where payment details are handled directly by a third-party banking or payment provider, we do not intentionally store full payment-card details on our website.
7. Delivery and fulfilment
Where necessary to fulfil an order, we may share relevant information such as your name, delivery address and contact details with postal, courier or delivery-service providers.
8. Customer accounts
If you create a customer account, we may store information required to administer that account, including your name, contact details, saved addresses and order history.
You are responsible for keeping your account credentials confidential. Passwords are not intended to be stored by us in readable form.
9. Contact forms and customer support
If you contact us through the website, by email or through another customer-support channel, we may retain the information you provide so that we can respond to your enquiry, keep an appropriate record of the communication and resolve any related issue.
10. Age gate
Our website uses an age-gate mechanism intended to restrict access to visitors who confirm that they are aged 18 or over.
The age gate may use temporary session information, cookies or similar browser storage necessary to operate the age-checking feature. It is a self-declaration mechanism and is not an identity-verification service.
11. Cookies and similar technologies
Our website may use cookies and similar technologies that are necessary for functions such as shopping baskets, checkout, account login, security, session management and age-gate operation.
Strictly necessary cookies may be used where required for the website or service you request to function correctly.
If we introduce non-essential analytics, advertising or tracking technologies in future, we will provide appropriate information and obtain consent where required before those technologies are used.
You can control or delete cookies through your browser settings, although blocking essential cookies may prevent parts of the website from functioning correctly.
12. Website hosting, email and security
We use third-party services to host and operate the website, provide business email and support website security. These services may process technical information such as IP addresses, browser information, timestamps and security logs where necessary to provide their services and protect the website.
13. Who we may share personal information with
Where necessary for the purposes described in this Privacy Policy, we may share personal information with appropriate service providers or organisations including:
- Website hosting and ecommerce providers
- Email and communications providers
- Website-security and anti-fraud providers
- Banking and payment-service providers
- Postal, courier and delivery providers
- Professional advisers such as accountants, legal advisers or insurers where appropriate
- Government bodies, regulators, law-enforcement agencies or courts where disclosure is required by law or reasonably necessary to protect legal rights
We do not sell personal information to advertisers.
14. International transfers
Some service providers may process personal information outside the United Kingdom. Where personal information is transferred internationally, we will take appropriate steps required by UK data protection law to protect that information.
15. How long we keep personal information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including processing orders, managing accounts, responding to enquiries, resolving disputes, maintaining security and meeting legal, tax, accounting and regulatory obligations.
Different categories of information may be retained for different periods. Where no fixed retention period applies, we use the purpose of the processing, legal requirements, security needs and the possibility of disputes or legal claims to determine how long information should be retained.
Information that is no longer reasonably required will be deleted or anonymised where appropriate, unless we are legally required to keep it for longer.
16. Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No internet-based system can be guaranteed to be completely secure, but we take reasonable steps to maintain the security of our website and the personal information processed through it.
17. Your data-protection rights
Depending on the circumstances and the lawful basis relied upon, UK data protection law may give you rights including:
- The right to be informed about how your personal information is used
- The right to request access to personal information we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to request deletion of personal information in certain circumstances
- The right to request restriction of processing in certain circumstances
- The right to object to certain processing
- The right to data portability where applicable
- The right to withdraw consent where processing is based on consent
These rights are not absolute and may be subject to legal exemptions.
To exercise a data-protection right, contact us at support@blackknightpeptides.co.uk. We may need to verify your identity before completing a request.
18. Your right to object
You have the right to object to certain processing of your personal information where we rely on legitimate interests. If we ever use personal information for direct marketing, you also have the right to object to that use at any time.
19. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK regulator for data protection.
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
20. Third-party websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. You should review their privacy information before providing personal information to them.
21. Changes to this Privacy Policy
We may update this Privacy Policy when our website, services, service providers or legal obligations change. The latest version will be published on this page and the date at the top will be updated.
22. WhatsApp Community
Black Knight Peptides may provide an optional link to a WhatsApp community for general chat, updates and information.
If you choose to join the WhatsApp community, WhatsApp and its associated services may process information about you in accordance with their own privacy terms. Other members of the community may also be able to see certain information associated with your WhatsApp account, such as your profile name, profile photograph and telephone number, depending on your WhatsApp settings.
Joining the community is entirely optional and is not required to place an order or use our website.