We want every order to arrive securely, discreetly and in the best possible condition. Orders are prepared carefully, packaged appropriately and dispatched using tracked UK delivery wherever available.
Dispatch Days
Orders are dispatched Monday to Thursday only. Our cut-off time for same-day dispatch is 12 noon.
Orders placed after 12 noon will be dispatched on the next available dispatch day. Orders placed after 12 noon on Thursday will be dispatched on Monday.
We don’t dispatch on Fridays or over the weekend, which helps avoid parcels sitting unnecessarily in the delivery network.
Packaging
Vials are individually wrapped in bubble wrap and sent securely in a padded Jiffy bag.
Cartridges are also wrapped in bubble wrap and sent in a padded Jiffy bag to help protect them during transit.
Disposable pens are placed inside an insulated protective case, then packed inside a Jiffy bag for dispatch.
Reusable pens are packaged in the same way, using an insulated protective case before being placed in a Jiffy bag.
All outer packaging is kept discreet, with nothing on the outside identifying the contents.
Delivery
UK orders are sent using Royal Mail Tracked 24, with a next-working-day delivery aim after dispatch.
Tracking information will be provided once your order has been dispatched. For temperature-sensitive orders such as pens and cartridges, delivery will not require a signature, helping to reduce the risk of the parcel being returned to the delivery office if nobody is home.
Additional Royal Mail delivery options will be available at checkout where applicable.
Please note that Royal Mail Tracked 24 is a next-working-day delivery aim and is not a guaranteed next-day service.
DELIVERY
We currently deliver to England, Scotland and Wales only.
A flat tracked delivery and packaging charge of £9.95 applies to all orders and is added at checkout.
All product prices shown on the website exclude postage.
Orders are sent using a tracked delivery service. Tracking information will be provided once your order has been dispatched.
Delivery times are estimates and are not guaranteed.
Where temperature-sensitive packaging is required, suitable protective packaging will be used for transit.
We do not currently deliver to Northern Ireland or the Republic of Ireland.
Important: Safeplace
If your letterbox is not large enough to receive your parcel, please use your Royal Mail tracking options to nominate a Safeplace or preferred neighbour where possible. This helps avoid temperature-sensitive orders being returned to the delivery office unnecessarily.
Storage
Storage requirements can vary depending on the product and whether it is supplied as a vial, cartridge or pen.
Please follow any storage information supplied with your order. If you are unsure how a particular product should be stored, contact us at support@blackknightpeptides.co.uk before storing the product.
Temperature-sensitive products should be placed into their recommended storage conditions as soon as possible after delivery.
Problems With Your Delivery
If your parcel arrives damaged, appears to have been tampered with, or there is an issue with the contents of your order, please contact us as soon as possible.
Please keep all packaging and take clear photographs of the parcel and its contents, as these may be needed to help us investigate the issue with the delivery carrier.
If your tracking shows a delay or delivery problem, please contact us and we’ll help you check what has happened.