Here you’ll find answers to the most common questions about ordering, delivery, packaging, storage, testing and general product information.
How quickly will my order be dispatched?
Orders placed before 12 noon Monday to Thursday will be dispatched the same day. Orders placed after 12 noon will be dispatched on the next available dispatch day.
Orders placed after 12 noon on Thursday, or at any time on Friday, Saturday or Sunday, will be dispatched on Monday.
How will my order be delivered?
Orders to England, Scotland and Wales are sent using Royal Mail Tracked 24, with a next-working-day delivery aim after dispatch. Tracking information will be provided once your order has been dispatched. A signature will not be required, so please ensure your delivery address and any Safeplace or preferred-neighbour instructions are accurate. Royal Mail Tracked 24 is a delivery aim and not a guaranteed next-day service.
What if my parcel will not fit through my letterbox?
If your parcel will not fit through your letterbox, please use your Royal Mail tracking options to nominate a Safeplace or preferred neighbour where possible.
This is especially important for temperature-sensitive orders, as it helps reduce the chance of your parcel being taken back to the delivery office.
How is my order packaged?
Vials and cartridges are carefully wrapped in bubble wrap before being securely packed in a padded Jiffy bag.
Disposable and reusable pens are placed inside an insulated protective case before being securely packaged for delivery.
All outer packaging is kept discreet, with nothing on the outside identifying the contents.
How should I store my order?
Storage requirements can vary depending on the product and the format supplied.
Please follow any storage information supplied with your order. If you are unsure how a particular product should be stored, contact us at support@blackknightpeptides.co.uk before storing the product.
Temperature-sensitive products should be placed into their recommended storage conditions as soon as possible after delivery.
Are products tested and are COAs available?
At launch, products are supplied with the manufacturer’s Certificate of Analysis (COA), and available COA information will be made accessible for customers to review.
As Black Knight develops, we will also commission independent third-party testing on products and batches ourselves. When those independent results become available, we’ll publish them alongside the relevant product information.
We’d rather be completely open about what testing has been carried out than claim independent testing before it has actually been done.
What should I do if there is a problem with my order?
If your parcel arrives damaged, appears to have been tampered with, or there is an issue with the contents of your order, please contact us as soon as possible.
Please keep all packaging and take clear photographs of the parcel and its contents, as these may be needed to help us investigate the issue.
If your tracking shows a delay or delivery problem, get in touch and we’ll help you check what has happened.
What is your returns and refunds policy?
If you need to request a return or refund, please contact us as soon as possible with your order details and the reason for your request.
Eligibility for a return or refund will depend on the circumstances and the condition of the item. Please see our Refund & Returns Policy for full details before sending anything back to us.
If an item has arrived damaged, incorrect or faulty, please contact us straight away so we can look into it and help resolve the issue.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible.
We’ll always do our best to help, but once an order has been prepared or dispatched it may no longer be possible to make changes or cancel it.
Do you deliver outside the UK?
No. At launch, Black Knight Peptides delivers to Great Britain only — England, Scotland and Wales.
We do not currently ship to Northern Ireland, the Republic of Ireland or any other international destination due to additional shipping costs and delivery requirements.
Where can I find product information and COAs?
Product information is available on the relevant product page. Where Certificate of Analysis documentation is available for a particular product or batch, it may be made available to customers. Independent third-party test results will be published where available.
How can I contact Black Knight?
If you have a question about an order, delivery, product information, storage guidance or available COAs, please get in touch through our Contact page.
We’ll do our best to respond as quickly as possible and help with any questions or issues you may have.